Dealing With Difficult Customers Business & Productivity Quick Reference Guide
This quick reference Guide takes the difficult customer from problem to solution in easy steps! Everyone in Business & Business & Professional Development will deal with a difficult customer at some time in their career. This supportive Guide provides both the Business & Business & Professional Development person with the insights and the strategies to convert a difficult customer relationship into a positive result through careful attention to the actual nature of the customer's concerns. This Guide assists in furthering a proactive resolution wherever circumstances permit.
- The difficult customer
- Types and stereotypes
- Identifying the problem
- Listening skills
- Negotiations
- The solution with a smile
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| Description | This quick reference Guide takes the difficult customer from problem to solution in easy steps! Everyone in Business & Business & Professional Development will deal with a difficult customer at some time in their career. This supportive Guide provides both the Business & Business & Professional Development person with the insights and the strategies to convert a difficult customer relationship into a positive result through careful attention to the actual nature of the customer's concerns. This Guide assists in furthering a proactive resolution wherever circumstances permit.
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